Ezuru – Customer terms of use

Welcome to Ezuru! 

Ezuru is an E-Commerce project by El Sawy Group for Real Estate Investment 

As a condition of your use of this website, you warrant that:

1. You are at least 18 years of age.
2. You possess the legal authority to create a binding legal obligation.
3. You will use this website in accordance with these Terms of Use.
4. You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act.
5. You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto.

1- Introduction

- We help Customers to find and to reserve rental accommodations whether it is for vacation purposes or for long stay. We also help owners/managers advertise and book their rentals through our website. However, in case of vacation rental, we are not a travel agency and we do not provide or own travel services or accommodations ourselves. When you enquire or book a vacation rental, after we will collect the payment on behalf of the owners/managers, you will be dealing directly with owners/managers.

- We collect guest reviews from users who have stayed in vacation rentals. If you are submitting a review, we'll have the right to publish it, however, we guarantee that your privacy and your identity will remain protected.

- We protect our brand, content, website and users. Any violation to these aforementioned is strictly prohibited and will be disclaimed by Ezuru.  

- The purpose of Ezuru is to enable people to find great vacation rentals, list their own vacation homes and help other users by submitting guest reviews about their rental experience.

2- The Essentials

1. The Site is a place where customers can view information (including images, text, and other content) relating to properties offered for rent (“Properties”, and “Property Listings”, as applicable) by Owners. We may also facilitate online bookings and/or other tools or services to allow Owners and Tenants to communicate directly with each other and to enter into rental agreements (“Rental Agreements”) through us.

2. The Site is a venue only for the purposes of facilitating interactions and rental transactions between Owners and Tenants.

3. You are responsible for, and agree to comply with, all laws, rules and regulations applicable to your use of the Site and Services, any transaction you enter into on the Site or in connection with your use of the Site. You agree and acknowledge that each Owner is solely responsible for and agrees to comply with all laws, rules and regulations applicable to its Property Listing and rental of its Property and the conduct of its rental property business, including obtaining all necessary rights, licenses and authorizations.

3- Property Listings and Interaction with Owners

-  You acknowledge and agree that Owners are solely responsible for their Property Listings and for updating them. In case you did not find all the mentioned facilities by the owner during your stay you will have to contact us and we will take a prompt action accordingly.

4- Rights and obligations of Ezuru

1. You acknowledge that Owners and not Ezuru is responsible for the accuracy with which photographs and descriptions depict Property Listings on the Site.

2. If you create an account with us, you agree to (i) keep your password and online ID for both your account and any personal email account associated with your account secure and strictly confidential, and (ii) notify us immediately and select a new online ID and password if you believe your password for either your account with us or your email account may have become known to an unauthorized person, and (iii) notify us immediately if you are contacted by anyone requesting your online ID and password. We discourage you from giving anyone access to your online ID and password for your account with us and your email account. However, if you do give someone Your online ID and/or password, or if you fail to adequately safeguard such information, you are responsible for any and all transactions that the person performs while using your account; even those transactions that may be fraudulent or that you did not intend or want performed.

5- Intellectual Property

1. All copyright, database rights, trademarks and design rights in the Site and in the material published on it belong to us, our licensors or the owners. You may download and print material from the site solely for the purposes of keeping a record of Your Booking and the property booked. You may not otherwise copy, transmit, modify, republish, save, pass off or link to any content or material on the Site without our prior written consent.

2. Where you submit content to the site through e-mail, postings, or otherwise, including any property reviews, questions, comments, suggestions, ideas or the like contained in any submissions (“Submissions”), you warrant that you have the legal right to do so. To the extent that submissions may contain trademarks or other proprietary names or marks, you warrant that you have the right to use such names or marks

6- Payments

- Payment on our website has been provided by Arab African International bank through their secured online payment gateway. We guarantee that your credit card details are protected and secured and cannot be viewed by anyone

- Once the payment transaction for your requested booking is successfully completed, you will receive a confirmation email summarizing your confirmed Booking.